Klantervaringen

Just wanted to say a quick thank you for your excellent customer service. I was helped by Jack when a new switch I purchased from Amazon wasn't working as expected. Jack made a helpful suggestion on how to fix this, but unfortunately that didn't solve the problem When I tried it. You kindly sent a replacement which arrived this morning. I have installed it today and works perfectly just like the others in the house.

So, many thanks for a great service and happy to see your products are British made. Keep up the good work and I will certainly use again.

Jack's help went the extra mile and I am really appreciative of this. He was polite, constructive and highly efficient, sorting an issue with me overnight, which meant I could move out of my house having fixed a crucial problem.

Thank you so much! Replacement product arrived in time for me to change it over in daylight, before disappearing to NZ early tomorrow morning. You are wonderful! What excellent customer service. Top marks!

Superb service from this company when my switch failed.

I would have no hesitation in dealing with them again myself or recommending them to anyone else!

Nice to see the Union Jack on the top of the page as well!

I just wanted to say how impressed I am with your customer services team. I was looked after by "Jack" who was outstanding. He had an instant understanding of the problem and identified the unit even though it had been discontinued for a few years.

It was probably the best customer service experience I have had bar none !

All is now resolved via your guarantee policy (in itself exemplary) and I do think when good service is received it needs commenting on, far too easy to moan in different circumstances.

Varilight are quite simply the BEST. Top quality British Made products with customer service to match, you couldn't ask for a better combination!

Excellent products and excellent customer support. - what a brilliant example of a great British company !

Spoke to a very helpful man on the telephone who quickly resolved the problem. This company has very good technical support.

One double dimmer switch that l had fitted 4 years ago developed a fault with one of the dimmers. Their website mentions a guarantee so I contacted Varilight and they immediately sent a replacement. I thought that was very impressive.

I had a query about the Varilight dimmer I had purchased, I asked the question through their website and received a prompt and thorough answer.

Top marks for this and the dimmer - it's a great bit of kit!

Varilight - A remote control dimmer switch you can be proud of. Every man needs one in his den.

I've recently purchased and fitted the subject dimmer switch to control some Osram dimmable LED G9 bulbs in new light fittings. The dimmer switch was simple to connect and works a treat; the variable illumination range that it provides is excellent. I am also very impressed with the data sheet that came with the switch; it is written in straightforward language, is simple to understand and contains a great deal of very helpful detail.

My old dimmer switch caused LED bulbs to buzz, I replaced it with a Varilight Classic V-Pro LED dimmer and it now works perfectly! No more annoying buzzing noise, will be buying more.

Perfect. I've had four different switches prior to this in three different rooms each with different types of led dimming bulbs (spotlight, chandelier with 6 led bulbs and a single bayonet bulb) and none have worked properly. This switch works in all rooms with all led bulb types. The differences between this switch and others are: it's trailing edge, which just seems to work better with led bulbs, but it's also customisable: your bulbs will flicker with too little power, so this switch allows you to test and configure the dimmable range for your specific bulbs. Excellent.

I was unable to find a dimmer switch that matched my other switches. This solved the problem by using my original plate. Works well for both halogen lamps and LED's. It is also possible to set the minimum level.

After investing in led filament bulbs I decided thy where to bright for the room! And would needed to be dimmed. This dimmer worked well out the box but better after being reprogrammed to the 3rd setting the you tube link was really simple to follow and it works perfectly I'm more than happy with this and would recommend it to others.

This dimmer module replaced a cheap €8 leading edge module. It was easy to install and worked right away. Some magic switch presses that are in the instructions allow for further configuration; you can change the type of dimming operation (two types of trailing edge mode or leading edge mode) and the minimum dimming level so you can customise the full range of the dimmer knob to the type of bulb that you have. My previous dimmer module buzzed annoyingly at all settings other than off and it also caused the IKEA Ledare dimmable bulbs to buzz too. Now with the Varilight V Pro dimmer, the bulbs are silent and there's no noise from the dimmer switch either.

This is an excellent product to replace the module of a dimmer switch so that you can use LED light bulbs. It works well and you can programme the minimum brightness easily. A great buy.

As always a quality product from Varilight. I was changing over from normal MR16 to GU10 LED light bulbs so needed to change my original Varilight dimmer switch to this Trailing Edge version. Very easy to fit but you may need a deeper electrical box if changing over from just a normal switch.